Privacy Policy

Last updated May 7, 2025

This Privacy Policy for McGuane Solutions LLC ("we," "us," or "our") describes how and why we may access, collect, store, use, and share ("process") your personal information when you use our services ("Services").

This includes when you:

• Visit our website at mcguanesolutions.com
• Use the McGuane Solutions platform or services
• Interact with our services through marketing, support, or integrations
• Receive SMS or email communications sent through our platform on behalf of a client business

McGuane Solutions is a local visibility and reputation management service designed to help businesses collect authentic customer reviews, optimize their Google Business Profile, and improve their local search rankings.

If you have questions about this policy, contact us at [email protected] or by phone at (513) 560-4220.

Summary of Key Points

• What personal information do we process? Information depends on how you interact with our Services, including contact details and customer lists provided by client businesses.
• Do we process sensitive personal information? In some cases we may process customer contact lists uploaded by client users for the purpose of sending review requests.
• Do we collect information from third parties? Yes, from integrations such as Google Business Profile, job management software, and other platforms our clients connect to our service.
• How do we keep your information safe? We use technical and organizational security safeguards including encryption and access controls.
• What rights do you have? Depending on your location, you may request access, correction, or deletion of your data. See Your Privacy Rights below.
• Mobile opt-in data is never sold or shared with third parties for marketing purposes.

Table of Contents

1. What Information Do We Collect
2. How Do We Process Your Information
3. Legal Bases For Processing
4. When and With Whom We Share Information
5. SMS Text Messaging and Mobile Data
6. Cookies and Tracking Technologies
7. How Long We Keep Your Information
8. How We Keep Your Information Safe
9. Information From Minors
10. Your Privacy Rights
11. United States Privacy Rights
12. Do Not Track Features
13. Updates To This Policy
14. Contact Information
15. Review, Update, or Delete Your Data

1. What Information Do We Collect

We collect personal information that you voluntarily provide when you create an account, request information about our Services, contact support, or use features of the platform.

Information may include:

• Names and business names
• Email addresses
• Phone numbers
• Mailing addresses
• Billing and payment information
• Authentication data
• Google Business Profile access credentials
• Customer contact information uploaded by client users

Client Responsibility for Customer Data

Clients using our Services may upload or transmit customer contact information — including names and phone numbers — for the purpose of sending review request SMS messages and related communications on the client's behalf.

Clients represent and warrant that they have obtained all required permissions, consents, and legal authority required by applicable laws — including the Telephone Consumer Protection Act (TCPA) — to contact those individuals via SMS, email, or other electronic communications.

McGuane Solutions LLC does not independently verify how customer contact information was obtained and relies on the client's representation that such data was collected lawfully and that appropriate consent has been obtained from each recipient prior to any SMS communication being sent.

Payment Data

Payments are processed by third-party payment processors. McGuane Solutions LLC does not store full payment card information. Please review the privacy policy of our payment processor for details on how your payment data is handled.

2. How Do We Process Your Information

We process personal information to:

• Provide and maintain our Services
• Create and manage client accounts
• Respond to support requests and inquiries
• Send administrative and account-related communications
• Send review request SMS messages and emails on behalf of our clients to their customers
• Connect to and sync with third-party integrations authorized by clients (such as Google Business Profile and job management software)
• Improve our platform and services
• Prevent fraud and maintain security
• Comply with legal obligations

Case Studies and Marketing Use

We may use certain business-related information to create case studies or marketing materials about our Services. This may include client business name, publicly available reviews, testimonials, and high-level performance results such as increased review volume. If you prefer not to have your business included in any marketing materials, contact us at [email protected] and we will make commercially reasonable efforts to honor your request.

3. Legal Bases For Processing

We process personal information when we have a valid legal basis, including:

• Consent — where you or your customers have given clear consent to process personal data for a specific purpose, including consent to receive SMS communications
• Contractual necessity — where processing is necessary to fulfill our obligations under a contract with you
• Legal compliance — where processing is necessary to comply with a legal obligation
• Legitimate business interests — where processing is in our legitimate interests and not overridden by your rights

4. When and With Whom We Share Information

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting providers
• Payment processors
• SMS and email delivery platforms
• Analytics providers
• Authentication services
• Google Business Profile and other review platform integrations

We do not sell personal information to third parties. We do not share personal information with third parties for their own independent marketing purposes.

Third-Party Platform Disclaimer

McGuane Solutions LLC integrates with third-party platforms such as Google Business Profile and job management software. These platforms operate independently and may remove or modify data at their discretion. McGuane Solutions LLC cannot guarantee the visibility or permanence of reviews or other content on third-party platforms.

5. SMS Text Messaging and Mobile Data

This section describes how we handle mobile phone numbers and SMS communications in detail. This information is provided in accordance with carrier requirements for toll-free number verification and applicable telecommunications regulations.

Program Description

McGuane Solutions LLC sends automated SMS text messages on behalf of its business clients to those clients' end customers for the purpose of requesting Google reviews and service experience feedback. All SMS messages are sent to individuals who have provided prior express consent — verbal or written — to receive such communications from the client business.

How Phone Numbers Are Collected

Mobile phone numbers are provided directly to McGuane Solutions LLC by client businesses, who have collected those numbers through their normal business operations — such as at the time of service booking, job completion, or customer intake. Client businesses are solely responsible for obtaining and documenting consent from each individual prior to providing their number to McGuane Solutions LLC for SMS sending purposes.

How Mobile Numbers Are Used

Mobile phone numbers collected through our platform and provided by clients are used exclusively to send review request SMS messages and related follow-up notifications on behalf of the client business. Numbers are not used for any other purpose without separate consent.

Consent Requirements

Prior to any SMS being sent to an end customer, the client business must have obtained that individual's prior express consent to receive a text message about their service experience. Consent may be obtained verbally at the point of service or in writing through a booking or intake form. By submitting a customer's phone number to McGuane Solutions LLC, the client represents and warrants that valid consent has been obtained.

Opt-Out

End customers who receive SMS messages through our platform may opt out at any time by replying STOP to any message. Upon receiving a STOP reply, that number will be immediately flagged to prevent further messages from being sent. A single confirmation message will be sent acknowledging the opt-out. To opt back in, the recipient may reply START at any time.

Help

End customers who receive SMS messages may reply HELP to any message for assistance, or contact us directly at (513) 560-4220 or [email protected].

Message and Data Rates

Message and data rates may apply to any SMS messages sent or received. The rates are determined by the recipient's mobile carrier and the specifics of their mobile plan. McGuane Solutions LLC is not responsible for any charges incurred by a recipient's mobile carrier in connection with SMS messages.

Supported Carriers

Our SMS program is supported by all major US wireless carriers including AT&T, Verizon, T-Mobile, US Cellular, and their MVNOs. Carrier support is not guaranteed across all carriers.

Toll-Free Number Usage

McGuane Solutions LLC uses toll-free telephone numbers to deliver SMS messages on behalf of client businesses. Each client business is assigned a dedicated toll-free number that is verified through the applicable carrier toll-free verification process in compliance with CTIA messaging guidelines and applicable federal and state telecommunications regulations. All toll-free numbers used by McGuane Solutions LLC are registered and operated in accordance with carrier requirements for business SMS messaging.

Message Frequency

Message frequency varies based on service interactions. Typically one to two messages are sent per service visit — an initial review request and, if no response is received, one follow-up message after 48 hours. Clients may adjust this cadence through their account settings.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to maintain platform security, analyze usage patterns, improve platform performance, and personalize user experiences. You can control cookie settings through your browser settings, though disabling cookies may affect certain features of our platform.

7. How Long We Keep Your Information

We retain personal information for as long as necessary to provide the Services, maintain active accounts, comply with legal obligations, and resolve disputes. Customer contact information provided for SMS sending purposes is retained for as long as the client account is active. Data may remain in secure backups or archives for a limited period after account closure. Clients may request permanent deletion of their data by submitting a written request to [email protected].

8. How We Keep Your Information Safe

We implement security safeguards to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure cloud infrastructure
• Access control systems limiting data access to authorized personnel
• Authentication safeguards

However, no system can guarantee complete security. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorized access to your account.

9. Information From Minors

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If you believe we have inadvertently collected information from a minor, please contact us at [email protected] and we will take steps to delete that information promptly.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, submit your request to [email protected]. We may verify your identity before processing your request. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.

11. United States Privacy Rights

Residents of certain US states — including California, Colorado, Connecticut, Virginia, and others — may have additional rights under applicable state privacy laws, including the California Consumer Privacy Act (CCPA) and similar statutes. These rights may include the right to:

• Know what personal data is being collected about you
• Know whether your personal data is being sold or disclosed and to whom
• Opt out of the sale of personal data
• Request deletion of your personal data
• Not be discriminated against for exercising your privacy rights

McGuane Solutions LLC does not sell personal information. To exercise your state privacy rights, contact us at [email protected].

12. Do Not Track Features

We currently do not respond to browser Do Not Track (DNT) signals due to the lack of a standardized industry approach to DNT technology. We will continue to monitor developments in this area and update our practices accordingly.

13. Updates To This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Updates will be reflected by the "Last Updated" date at the top of this policy. We will notify active clients of any material changes by email or by posting a prominent notice on our platform. Your continued use of the Services after the effective date of an updated policy constitutes your acceptance of the changes.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

McGuane Solutions LLC
Harrison, Ohio 45030
United States
Phone: (513) 560-4220
Email: [email protected]

15. Review, Update, or Delete Your Data

You may request to access, correct, or delete your personal information at any time. For security purposes, we may verify your identity before processing your request. Submit all data requests to [email protected] with the subject line "Data Request" and a description of what you are requesting. We will respond within a reasonable timeframe and in compliance with applicable law.